Last updated: October 5, 2026
This Privacy Policy explains how SoCal Emergency Plumbing Rancho Santa Margarita ("we," "us," or "our") collects, uses, shares and protects personal information when you visit https://socalemergencyplumbingranchosantamargarita.com or ask us to do plumbing work at your property.
Information We Collect
Most of what we hold is information you choose to give us, for example:
- Your name, your phone number, the service address, and an email address only if you decide to share one
- What is going wrong with your plumbing, or the work you would like done
- Card or payment details, which a PCI-compliant processor handles and which we do not keep
- The content of your calls, texts and request form submissions
While you use the site, cookies and similar technologies also collect limited technical data, including your IP address, your browser type, the website that sent you here and the pages you open.
Analytics and Measurement
This website uses Google Analytics, a measurement service of Google LLC. It records the pages you view and how you use them, an approximate location worked out from your IP address, and the type of device and browser you use, and it sets its own cookies to tell visits apart. We use this to count visits and improve the website. This information is not sold. Learn how Google uses this data, and your choices, at https://www.google.com/policies/privacy/partners/.
When you send a form, Google Analytics can also detect the email address, phone number and street address you typed and send them to Google in hashed form (turned into a code that does not show the original text), so that Google can measure which visits lead to a request.
This website also uses Cloudflare Web Analytics, a measurement service by Cloudflare, Inc. that counts page views and loading times without cookies and without following you across other websites.
This website counts a few anonymous interactions, such as taps on the phone number, clicks on buttons and starting or sending a form, together with the page where they happen. Our website platform, LunOS, keeps these counts without cookies and without your name, phone number or email, and they are used only to understand which pages help visitors reach us.
If you reach this website from an online ad, the page address can include an ad click identifier (such as gclid, wbraid or gbraid). When you send a form, that identifier is sent with it so we can tell which ads bring requests. It does not identify you by name.
To block spam, our forms use Cloudflare Turnstile, a security check by Cloudflare, Inc. that reads technical information about your browser and device. It does not use advertising cookies.
Some pages of this website show a map from Google Maps, a service of Google LLC. The map loads from Google, which may set its own cookies and receive your IP address.
How We Use Information
- To schedule a plumber, send one to your address and complete the job
- To give you written estimates, invoices, appointment reminders and job follow-ups
- To reply to your questions and support you once the work is finished
- To improve this website and the service we provide
- To comply with the law and to enforce our agreements with you
How We Share Information
We never sell personal information. We pass it only to the companies that help us operate (for scheduling, payments, hosting, analytics and messaging), and only to the extent they need it to do that work, or where a law requires us to disclose it, except as described in the analytics section above.